Return, Refund & Cancellation Policy

1. Overview and Scope

Molarsoft is a cloud-based Software-as-a-Service (SaaS) platform operated by Reiro Corporation ("Company," "we," "us," or "our") providing practice management tools for dental clinics in the Philippines. Because Molarsoft provides entirely digital software services, there are no physical goods delivered or returned.

2. Service Delivery and Fulfillment

Upon successful payment confirmation through our authorized Bangko Sentral ng Pilipinas (BSP)-regulated payment gateway partners, your clinic's subscription and associated features are provisioned and made available electronically immediately. No physical shipment is involved.

3. Free Trial Policy

We offer a complimentary 7-day free trial for new clinic registrations. No credit card or payment method is required to start the trial. This allows clinics to evaluate all features of the Service risk-free prior to purchasing a paid subscription.

4. Non-Refundable Subscriptions

Except as required by applicable Philippine consumer protection laws or explicitly stated herein, all subscription payments (whether billed monthly or annually) are non-refundable once activated. We do not offer a post-purchase money-back guarantee window. Any exception granted is evaluated solely on a case-by-case goodwill basis at our sole discretion.

5. Cancellation Terms

• Monthly Subscriptions: You may cancel your subscription at any time. Upon cancellation, your clinic will continue to have full access to the Service until the end of your current monthly billing cycle. We do not provide prorated or partial refunds for unused days in the billing period.
• Annual Subscriptions: You may cancel an annual subscription at any time. Your clinic will retain access until the conclusion of the paid 12-month period. No prorated or partial refunds are granted for early termination of annual plans.

6. Billing Errors and Duplicate Charges

If you believe you have been charged in error or experienced a duplicate transaction, please notify us within thirty (30) calendar days of the charge date at support@molarsoft.com.

Upon verification of an erroneous or duplicate charge, we will issue a 100% refund. Approved refunds will be reversed back to your original payment method (Credit/Debit Card, E-wallet, or Bank Account) via our payment gateway partners within 5 to 10 business days, depending on your issuing bank or e-wallet provider's processing schedule.

7. Contact Information

For any billing inquiries, cancellation requests, or questions regarding this policy, please reach out to us:

• Email: support@molarsoft.com
• Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM PHT
• For more contact channels, visit our Contact Us page.